Terms of Service

This website is operated by Elise on Gladstone. Throughout the site, the terms “we,” “us,” and “our” refer to Elise on Gladstone.

Elise on Gladstone offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our Service and agree to be bound by the following Terms of Service, including any additional terms, conditions, and policies referenced herein or available by hyperlink.

These Terms of Service apply to all users of the website, including but not limited to browsers, customers, merchants, vendors, and content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Service.

If you do not agree to all the terms and conditions of this agreement, you may not access the website or use our Services.

Any new features or tools added to the current store will also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

SECTION 1: ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or region of residence, or that you are the age of majority and have given us consent to allow any of your minor dependants to use this site.

You may not use our products for any illegal or unauthorised purpose. You may not, in the use of the Service, violate any applicable laws or regulations, including but not limited to copyright laws.

You must not transmit any worms, viruses, malware, or other code of a destructive nature.

A breach or violation of any of these Terms may result in immediate termination of your access to our Services.

SECTION 2: GENERAL CONDITIONS

We reserve the right to refuse service to anyone where permitted by applicable law.

You understand that your content, excluding credit card information, may be transferred unencrypted and may involve:

• Transmissions over various networks
• Changes to conform and adapt to technical requirements of connecting networks or devices

Credit card information is encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided without express written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3: ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We aim to ensure that information provided on our website is accurate and up to date. However, information provided for general purposes may occasionally contain inaccuracies or become outdated.

Any reliance on general information provided on this website is at your own discretion.

This website may contain certain historical information. Historical information is not necessarily current and is provided for reference only.

We reserve the right to modify the contents of this website at any time.

Nothing in this section limits any rights you may have under applicable New Zealand consumer law.

SECTION 4: CHANGES TO SERVICES AND PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service, or any part or content thereof, at any time, subject to applicable law.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service except where liability cannot lawfully be excluded.

SECTION 5: CONCLUSION OF CONTRACT

The presentation of products in our online store constitutes an invitation for customers to place an order.

By clicking the Buy, Pay Now, Complete Order, or equivalent checkout button, you submit an order to purchase the selected products.

After placing your order, you may receive an automated confirmation email acknowledging receipt of your order.

We reserve the right to accept or refuse an order where permitted by applicable law, including in circumstances involving suspected fraud, incorrect pricing, stock availability issues, payment problems, or incorrect customer information.

If payment has already been taken for an order that we subsequently cannot fulfil, the applicable amount will be refunded.

SECTION 6: WARRANTY AND CONSUMER RIGHTS

Our products are supplied subject to applicable New Zealand consumer protection laws, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

Nothing in these Terms of Service is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot lawfully be excluded or limited.

If you receive a defective, damaged, incorrect, or otherwise non-compliant item, please contact us as soon as reasonably possible at:

info@eliseongladstone.com

Please include your order number, a description of the issue, and photographs where appropriate so we can assess the matter.

Depending on the circumstances and your rights under applicable law, an appropriate remedy may include a repair, replacement, refund, or other solution.

Our separate 30-day Return Policy applies in addition to any rights you may have under applicable consumer law.

SECTION 7: PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through our website.

These products or services may have limited quantities and are subject to return or exchange according to our Return Policy and applicable consumer law.

We make reasonable efforts to display the colours, images, designs, and other characteristics of our products as accurately as possible. However, the appearance of colours may vary depending on your screen, device, display settings, and lighting conditions.

We reserve the right, where lawful, to limit the sale of our products or Services to any person, geographic region, or jurisdiction.

We reserve the right to limit the quantities of any products or Services that we offer.

Product descriptions, availability, and pricing may be updated from time to time.

We reserve the right to discontinue any product at any time.

Any offer for any product or Service made on this website is void where prohibited by law.

Some products may be shipped directly to customers by our fulfilment partners. As a result, different products within the same order may occasionally be shipped separately or arrive at different times.

Where applicable, estimated shipping and delivery information is provided through our website or Shipping Policy.

Nothing in this section limits your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand law.

SECTION 8: ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel an order where permitted by applicable law.

We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order.

These restrictions may include orders placed using:

• The same customer account
• The same credit card or payment method
• The same billing address
• The same shipping address

If we make a material change to or cancel an order, we may attempt to notify you using the email address, billing information, or phone number provided when the order was placed.

We reserve the right to limit or prohibit orders that reasonably appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for purchases made through our store.

You agree to promptly update relevant information, including your email address and payment information, so that we can complete transactions and contact you when necessary.

For information regarding returns, please review our Return & Refund Policy.

SECTION 9: OPTIONAL TOOLS

We may provide you with access to third-party tools over which we do not have full control or input.

You acknowledge that third-party tools may be provided “as is” and “as available” and may be subject to their own terms and conditions.

To the fullest extent permitted by law, we are not responsible for issues arising solely from third-party tools outside our reasonable control.

Any use of optional third-party tools offered through the website is at your own discretion.

You should review the terms and privacy practices of the relevant third-party provider where appropriate.

SECTION 10: THIRD-PARTY LINKS

Certain content, products, and services available through our Service may include materials or links from third parties.

Third-party links may direct you to websites that are not affiliated with Elise on Gladstone.

We are not responsible for the content, accuracy, privacy practices, or operation of third-party websites outside our control.

We encourage you to carefully review the policies and practices of third parties before entering into transactions with them.

Complaints, claims, concerns, or questions regarding products or services purchased directly from a third party should generally be directed to that third party.

Nothing in this section limits any liability or consumer right that cannot lawfully be excluded.

SECTION 11: COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you send us submissions, including creative ideas, suggestions, proposals, plans, reviews, feedback, photographs, or other materials, you grant us permission, where appropriate and lawful, to use such submissions for purposes connected with our business and Services.

We may, but have no obligation to, monitor, edit, or remove content that we reasonably determine to be unlawful, offensive, threatening, defamatory, obscene, infringing, misleading, or otherwise inappropriate.

You agree that content submitted by you will not violate the rights of any third party, including copyright, trademark, privacy, personality, or other proprietary rights.

You further agree that your submissions will not contain unlawful, abusive, or obscene material or computer viruses, malware, or other harmful code.

You may not use a false email address, impersonate another person, or otherwise mislead us or third parties regarding the origin of a submission.

You are responsible for the content and accuracy of submissions you provide.

SECTION 12: CUSTOMS, IMPORT DUTIES, AND ADDITIONAL CHARGES

Elise on Gladstone primarily serves customers in New Zealand.

Some products may be fulfilled or shipped through international fulfilment partners.

Where customs duties, import taxes, border processing charges, or other government-imposed charges legally apply to an order, these may be payable in addition to the purchase price unless expressly stated otherwise at checkout.

Where any such additional charges may apply, customers are encouraged to review the relevant information before placing an order.

Nothing in this section affects any disclosure obligation or consumer right required under New Zealand law.

SECTION 13: PERSONAL INFORMATION

Your submission of personal information through our store is governed by our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, store, and protect personal information.

SECTION 14: ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website or within the Service may contain typographical errors, inaccuracies, or omissions.

These may relate to matters such as:

• Product descriptions
• Pricing
• Promotions
• Offers
• Shipping charges
• Delivery estimates
• Product availability

We reserve the right to correct genuine errors, inaccuracies, or omissions and to update information where appropriate.

Where an error affects an order already submitted, we will act in accordance with applicable New Zealand law.

Nothing in this section gives us the right to engage in misleading or deceptive conduct or otherwise limits your statutory consumer rights.

SECTION 15: PROHIBITED USES

In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the website or its content:

• For any unlawful purpose
• To solicit others to perform or participate in unlawful acts
• To violate applicable laws or regulations
• To infringe upon our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, intimidate, or unlawfully discriminate against others
• To submit false or misleading information
• To upload or transmit viruses, malware, or other malicious code
• To unlawfully collect or track personal information
• To spam, phish, pharm, pretext, spider, crawl, or scrape the website in an unauthorised manner
• For any unlawful obscene or fraudulent purpose
• To interfere with or circumvent security features of the Service or any related website

We reserve the right to terminate or restrict your use of the Service for violations of these prohibited uses where appropriate.

SECTION 16: DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee that the website or Service will always be uninterrupted, timely, secure, or error-free.

From time to time, the Service may be temporarily unavailable for maintenance, technical reasons, updates, or circumstances outside our reasonable control.

Your use of the website is at your own risk to the extent permitted by applicable law.

To the maximum extent permitted by law, Elise on Gladstone will not be liable for indirect, incidental, special, punitive, or consequential losses arising solely from your use of, or inability to use, the Service.

However, nothing in these Terms of Service excludes, restricts, or modifies any guarantee, condition, warranty, right, or remedy available to you under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or other applicable New Zealand legislation where such rights cannot legally be excluded or restricted.

Where our liability cannot legally be excluded, it will be limited only to the extent permitted by applicable law.

SECTION 17: INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Elise on Gladstone and its affiliates, partners, contractors, service providers, suppliers, employees, and representatives from reasonable claims arising directly from:

• Your material breach of these Terms of Service
• Your unlawful use of the Service
• Your violation of applicable law
• Your infringement of the rights of a third party

This section does not require you to indemnify us for losses caused by our own unlawful conduct, negligence, or breach of obligations where liability cannot lawfully be excluded.

SECTION 18: SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law.

Any unenforceable portion shall be deemed severed from these Terms of Service.

Such determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 19: TERMINATION

The obligations and liabilities of the parties incurred before termination shall survive termination where appropriate.

These Terms of Service remain effective while you use our website or Services.

You may stop using our Services at any time.

If we reasonably determine that you have materially breached these Terms of Service, we may suspend or terminate your access to the Service where permitted by law.

You remain responsible for legitimate amounts due for orders or transactions entered into before termination.

Termination does not affect statutory rights or obligations that continue to apply after termination.

SECTION 20: ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.

These Terms of Service, together with policies and operating rules posted by us in relation to the Service, constitute the agreement between you and Elise on Gladstone regarding your use of the Service.

They supersede prior communications relating specifically to your use of the Service, except where otherwise required by law.

Nothing in this section limits representations, guarantees, or consumer rights that cannot lawfully be excluded.

SECTION 21: GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services shall be governed by and construed in accordance with the laws of New Zealand.

Elise on Gladstone primarily operates for and supplies customers in New Zealand.

Nothing in these Terms of Service limits any mandatory consumer protection rights available under New Zealand law, including rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

Where mandatory laws of another jurisdiction apply to a particular customer or transaction, nothing in these Terms is intended to exclude rights that cannot legally be excluded.

SECTION 22: CHANGES TO THE TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, modify, or replace parts of these Terms of Service by posting an updated version on our website.

Where appropriate, material changes will apply prospectively from the date the updated Terms are published.

Your continued use of our website or Service after changes take effect constitutes acceptance of the updated Terms, subject to applicable law.

SECTION 23: CONTACT INFORMATION

Questions about these Terms of Service can be sent to:

Elise on Gladstone
Gisborne, New Zealand
Email: info@eliseongladstone.com

Last updated: September 2026