PRIVACY POLICY

Last updated: September 8, 2026

Elise on Gladstone operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with our online shopping experience, collectively referred to as the “Services.”

Elise on Gladstone is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit our website, use the Services, make a purchase, or otherwise communicate with us.

We primarily serve customers in New Zealand and handle personal information in accordance with applicable privacy laws, including the New Zealand Privacy Act 2020.

If there is a conflict between our Terms of Service and this Privacy Policy in relation to the collection, use, storage, or disclosure of personal information, this Privacy Policy will apply to those matters.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how your personal information may be handled as described below.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information,” we mean information about an identifiable individual, including information that can reasonably be linked to an individual.

Personal information generally does not include information that has been anonymised or de-identified so that an individual can no longer reasonably be identified.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

CONTACT DETAILS

This may include:

• Your name
• Billing address
• Shipping address
• Phone number
• Email address

FINANCIAL AND PAYMENT INFORMATION

This may include:

• Payment method information
• Transaction details
• Payment confirmation
• Other payment-related information

Payments are processed through Shopify and/or our payment service providers. Elise on Gladstone does not directly store complete payment card details.

ACCOUNT INFORMATION

If account functionality is available and you choose to create an account, we may process information such as:

• Your account details
• Login information
• Preferences
• Settings
• Account activity

TRANSACTION AND ORDER INFORMATION

This may include information about:

• Products you view
• Products added to your cart
• Products you purchase
• Orders and order history
• Returns
• Refunds
• Exchanges
• Cancelled orders
• Shipping and fulfilment information

COMMUNICATIONS WITH US

We may collect information you provide when you communicate with Elise on Gladstone, including when you:

• Contact customer support
• Send us an email
• Ask a question about an order
• Make a complaint
• Request a return or refund

DEVICE AND TECHNICAL INFORMATION

We may automatically collect certain technical information when you use our website, including:

• Device type
• Browser information
• IP address
• Network information
• Operating system
• Device or browser identifiers
• Cookie identifiers

WEBSITE USAGE INFORMATION

We may collect information about how you interact with our website and Services, including:

• Pages and products viewed
• Time spent on pages
• Navigation through the website
• Products added to your cart
• Checkout activity
• Referring websites or advertisements
• General interaction with our website

This information may be collected through Shopify Analytics, cookies, pixels, and similar technologies.

PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

DIRECTLY FROM YOU

We collect information directly from you when you:

• Place an order
• Enter information during checkout
• Create an account, where available
• Contact us
• Request customer support
• Request a return, refund, or exchange
• Otherwise provide information to us

AUTOMATICALLY THROUGH THE SERVICES

Certain information may be collected automatically when you visit or use our website.

This may occur through technologies such as:

• Cookies
• Pixels
• Tags
• Log files
• Similar tracking technologies

FROM SHOPIFY AND OUR SERVICE PROVIDERS

We may receive or process information through service providers that help us operate our business, including:

• Shopify
• Payment processors
• Order fulfilment partners
• Shipping providers
• Customer support providers
• Fraud prevention providers
• Analytics providers
• IT and hosting providers

FROM ADVERTISING PARTNERS

We use Meta advertising services to advertise Elise on Gladstone.

Meta and related technologies may collect or process information about interactions with our website and advertisements, subject to applicable law and the settings and consent mechanisms available to you.

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for the following purposes:

PROVIDING AND IMPROVING THE SERVICES

We may use personal information to:

• Process orders
• Process payments
• Fulfil purchases
• Arrange shipping and delivery
• Provide order updates
• Process returns, refunds, and exchanges
• Provide customer support
• Maintain customer accounts
• Remember relevant preferences
• Operate our online store
• Improve our website
• Analyse the performance of our store
• Improve the customer shopping experience
• Maintain records relating to purchases and transactions

ADVERTISING AND PERSONALISATION

We use Meta Ads to promote Elise on Gladstone.

Depending on your privacy settings, consent choices, browser settings, and applicable law, information about your interaction with our website may be used to:

• Measure advertising performance
• Understand whether an advertisement resulted in a website visit or purchase
• Create or measure advertising audiences
• Show advertisements that may be more relevant to users
• Retarget users who have previously visited our website or interacted with our products
• Improve the effectiveness of our advertising

We do not currently use customer personal information for an Elise on Gladstone promotional email marketing programme.

However, we may send transactional or service-related communications when necessary to process or manage your order, such as order confirmations, shipping information, customer service responses, return information, or refund notifications.

SHOPIFY ANALYTICS

We use Shopify’s analytics functionality to understand how customers interact with our store.

This may include information about:

• Website visits
• Traffic sources
• Product views
• Cart activity
• Checkout activity
• Purchases
• General store performance

We use this information to understand and improve the performance of Elise on Gladstone.

SECURITY AND FRAUD PREVENTION

We may use personal information to:

• Detect fraudulent activity
• Identify suspicious transactions
• Protect customer accounts
• Prevent unauthorised transactions
• Protect our website and Services
• Investigate potential misuse
• Maintain the security of our business

If you create an account, you are responsible for keeping your login information secure.

COMMUNICATING WITH YOU

We may use personal information to:

• Respond to customer service enquiries
• Send order confirmations
• Provide shipping and delivery updates
• Respond to questions
• Process return or refund requests
• Respond to complaints
• Communicate important information relating to your purchase

LEGAL AND BUSINESS PURPOSES

We may use personal information where reasonably necessary to:

• Comply with applicable laws and regulations
• Respond to lawful requests
• Enforce our Terms of Service and other policies
• Investigate suspected violations
• Protect our legal rights
• Protect customers and our business
• Maintain legally required records

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties where reasonably necessary to operate Elise on Gladstone and provide the Services.

SHOPIFY AND SERVICE PROVIDERS

We may share or make personal information available to Shopify and other service providers that perform services on our behalf, including:

• Website hosting
• E-commerce infrastructure
• Payment processing
• Order fulfilment
• Shipping and delivery
• Customer support
• Data analytics
• Fraud prevention
• Cloud storage
• IT services

These providers may process information only as necessary for the relevant services and subject to their respective obligations.

FULFILMENT AND SHIPPING PARTNERS

Some Elise on Gladstone products may be fulfilled or shipped directly by third-party fulfilment partners.

Where necessary to fulfil your order, we may provide these partners with information such as:

• Your name
• Shipping address
• Phone number
• Email address
• Products ordered
• Other information reasonably necessary to fulfil and deliver your order

Some fulfilment partners may operate outside New Zealand.

META AND ADVERTISING PARTNERS

We use Meta advertising services.

Certain information relating to your interaction with our website may therefore be transmitted to or processed by Meta, subject to applicable law and your applicable privacy and consent settings.

This may be used for purposes such as:

• Advertising measurement
• Attribution
• Audience creation
• Advertising personalisation
• Retargeting
• Advertising performance analysis

WHEN YOU REQUEST OR CONSENT TO DISCLOSURE

We may disclose personal information when you request or authorise us to do so.

For example, providing your shipping details to a delivery provider is necessary to deliver your order.

LEGAL AND BUSINESS TRANSACTIONS

We may disclose personal information where reasonably necessary in connection with:

• Legal obligations
• Court orders or other lawful requests
• Enforcement of our terms and policies
• Fraud investigations
• Protection of our rights or customers
• A sale or transfer of all or part of our business
• A merger, acquisition, restructuring, or similar business transaction

RELATIONSHIP WITH SHOPIFY

Our online store is powered by Shopify.

Shopify processes personal information in connection with your access to and use of our store in order to provide its e-commerce services.

Information submitted through our Services may be transmitted to Shopify and its service providers, including providers located outside New Zealand.

Shopify may also process certain information independently in accordance with its own privacy policies and applicable law.

For more information about how Shopify handles personal information, you can review Shopify’s privacy resources and Consumer Privacy Policy.

COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, and similar technologies to operate the website and understand how visitors interact with it.

These technologies may be used for purposes including:

• Website functionality
• Shopping cart functionality
• Checkout functionality
• Security
• Analytics
• Measuring website performance
• Advertising measurement
• Meta advertising and retargeting

Your browser may allow you to block, remove, or otherwise control cookies.

Blocking certain cookies may affect the functionality of the website or Services.

Where consent is legally required for particular cookies or tracking technologies, we will seek consent as required by applicable law.

THIRD-PARTY WEBSITES AND LINKS

The Services may include links to websites or online platforms operated by third parties.

If you follow a link to a website not operated or controlled by Elise on Gladstone, we recommend reviewing that website’s privacy policy, security practices, and terms.

We are not responsible for the privacy or security practices of independent third-party websites.

Information you provide through public or semi-public platforms, including social media platforms, may be visible to other users of those platforms.

The inclusion of a third-party link does not necessarily constitute our endorsement of that third party.

CHILDREN’S DATA

Our Services are not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where doing so would be unlawful.

If you are a parent or guardian and believe that a child has provided personal information to us inappropriately, please contact us at:

info@eliseongladstone.com

We will review the request and take appropriate action in accordance with applicable law.

SECURITY OF YOUR INFORMATION

We take reasonable technical and organisational measures to help protect personal information against risks such as:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

However, no internet transmission or information storage system can be guaranteed to be completely secure.

We recommend that you do not send highly sensitive or confidential information to us through unsecured communication channels.

RETENTION OF YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

This may include retaining information to:

• Process and maintain order records
• Provide customer support
• Process returns or refunds
• Comply with tax, accounting, or other legal obligations
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Maintain legitimate business records

The specific retention period depends on the type of information, the purpose for which it is used, and applicable legal requirements.

YOUR PRIVACY RIGHTS

If you are located in New Zealand, you may have rights in relation to your personal information under the Privacy Act 2020.

These may include the following:

RIGHT TO ACCESS

You may request access to personal information that we hold about you, subject to any exceptions permitted by law.

RIGHT TO CORRECTION

You may request correction of personal information that you believe is inaccurate or incomplete.

Where applicable, you may also ask us to attach a statement of correction if a requested correction is not made.

OTHER RIGHTS

Depending on where you live and the applicable law, you may have additional privacy rights regarding your personal information.

These rights may be subject to legal exceptions or limitations.

EXERCISING YOUR PRIVACY RIGHTS

To request access to or correction of personal information, or to make another privacy-related request, please contact:

info@eliseongladstone.com

We may need to verify your identity before processing certain requests.

We will respond to valid privacy requests within the timeframe required by applicable law.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

COMPLAINTS

If you have a concern or complaint about how Elise on Gladstone handles your personal information, please contact us first at:

info@eliseongladstone.com

We will review your concern and aim to respond appropriately.

If you are not satisfied with our response, you may have the right to make a complaint to the New Zealand Office of the Privacy Commissioner.

INTERNATIONAL TRANSFERS AND OVERSEAS DISCLOSURE

Because we use Shopify, Meta, fulfilment partners, payment providers, and other service providers that may operate internationally, personal information may be processed, stored, or accessed outside New Zealand.

Some orders may also require customer information to be provided to an overseas fulfilment partner in order to process and ship the order.

Where personal information is disclosed overseas, we will handle such disclosures in accordance with applicable requirements of the New Zealand Privacy Act 2020, including the requirements relating to overseas disclosures where applicable.

Different countries may have different privacy and data protection laws.

We take reasonable steps to work with service providers and partners that handle personal information appropriately.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to:

• Our Services
• Our business practices
• Technology
• Service providers
• Legal or regulatory requirements

When we update this Privacy Policy, we will post the revised version on our website and update the “Last updated” date.

Where required by applicable law, we may provide additional notice of material changes.

CONTACT

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us at:

Elise on Gladstone
Gisborne, New Zealand
Email: info@eliseongladstone.com

Last updated: September, 2026